At Shoe Promotional Store, we’re committed to making your footwear shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Best for: Customers who want faster delivery

Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Best for: Budget-conscious shoppers who don’t mind waiting longer

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We want you to love your shoes! If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Important Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Birkenstock sandals that have been worn or tried on without protective socks
  • Clogs that show any signs of wear

These items must be returned in absolutely pristine condition with all original packaging and tags attached.

Return Eligibility

To qualify for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Step-by-Step Return Process

1. Initiate Your Return
Email our customer service team at [email protected] with:

  • Your order number
  • Product name, size, and color
  • Reason for return
  • For exchanges: specify desired size/color

2. Receive Authorization
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3. Package Your Item
Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.

4. Ship Your Return
Mail the package to:

Shoe Promotional Store Returns
2102 Freshour Circle
San Antonio, TX 78205
USA
Note: You are responsible for return shipping costs unless the return is due to our error.

5. Processing
Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit Card/PayPal: 3-10 business days after processing (depending on your bank)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Restocking Fee: None – we don’t charge restocking fees

Exchange Process

For size or color exchanges only:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange
  3. Specify your desired size/color
  4. We’ll ship your new item once the return is received and approved
  5. If the exchange item is more expensive, you’ll need to pay the difference

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return shipping label if needed
  • You’ll receive a full refund or replacement (your choice)

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

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