At Shoe Promotional Store, we want you to be completely satisfied with your footwear purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in its original condition, and in the original packaging
  • Item must include all tags and labels
  • Return must be initiated within 15 days of delivery
  • Proof of purchase or order number is required
Non-Returnable Items: For hygiene reasons, we cannot accept returns on Birkenstock sandals and Clogs that have been worn or tried on without protective socks. These items must be returned in absolutely pristine condition with all original packaging.

Return & Exchange Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request (see template below). Include your order number and reason for return.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Mail the package to our returns center at:
    Shoe Promotional Store Returns
    2102 Freshour Circle
    San Antonio, TX 78205
    USA

    Note: You are responsible for return shipping costs unless the return is due to our error.

  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 3-10 business days after processing (depending on your bank)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Restocking Fee: No restocking fees apply

Exchange Process

For exchanges (size or color only):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify your desired size/color
  3. We’ll ship your new item once the return is received and approved
  4. If the exchange item is more expensive, you’ll need to pay the difference

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Shoe Promotional Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item Name: [Product Name] Size: [Size] Color: [Color] Reason for Return: [Reason – e.g., wrong size, changed mind, etc.] [For exchanges only:] I would like to exchange this for: [New Size/Color] Please let me know the next steps for processing this return. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a free return shipping label if needed
  3. You’ll receive a full refund or replacement (your choice)

For any questions about our returns policy, please contact our customer service team at [email protected].

Last Updated: [Insert Date]