FAQ

What kind of shoes do you specialize in?

We focus on quality footwear at promotional prices, particularly in these popular categories: Birkenstocks, Boots (multiple styles), Clogs, Cole Haan dress shoes, Flats, Heels, and Hiking footwear. Our selection balances comfort, style, and durability for various lifestyles.

Who is your typical customer?

Our customers are value-conscious shoe lovers worldwide who appreciate:

• Professionals needing reliable dress shoes (like Cole Haan heels/flats)
• Outdoor enthusiasts seeking durable hiking boots
• Families stocking up on seasonal footwear
• Shoppers who prioritize both quality and affordability

Are your shoes authentic brand-name products?

Absolutely! We source directly from manufacturers and authorized distributors. All Birkenstock, Cole Haan, and other branded products are 100% genuine, which is why our prices are so remarkable for premium footwear.

Do you offer wide or narrow width options?

Our width availability varies by style. Check individual product descriptions for specific width options. Most of our boots and clogs come in standard widths, while some dress shoes offer multiple width choices.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

How can I qualify for free shipping?

Simply order $50 or more (before taxes) to unlock free worldwide shipping via EMS! Orders under $50 can still enjoy our affordable $12.95 standard shipping with DHL/FedEx.

How long does delivery take?

After 1-2 business days processing:

• Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
• Free Shipping: 15-25 business days via EMS (orders $50+)

Can I track my order?

Yes! You’ll receive a tracking number via email as soon as your order ships. Track your package every step of the way with our premium courier partners.

What’s your return policy?

We offer 15-day returns from delivery date for unworn shoes in original packaging. Contact our customer service at [email protected] to initiate a return from our San Antonio warehouse.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.